saving drafts - missing basic feature in kayako v4, agree?

Discussion in 'Feedback and suggestions' started by icewarp_brasil, Nov 27, 2017.

  1. Kayako v4 is nice, but several features unfortunately taken away. Even to let us delete users was a struggle and a lot of insistance with Kayako to implement, but finally that feature is there.

    Anyone else missing the feature that would save drafts of text you type into tickets? You could by aciddent close a browser or some accident and it would still have what you wrote saved (drafts).

    Kayako tells me the feature doesnt exist because people used it rarely in Kayako Classic and there isnt a big demand. Find it hard to believe.


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