We just upgraded to V4 however the search function in the KB does not bring up a lot of our articles in the 1st position. I've learned it does not utilize the "title' of the article in the search. Our KB is setup for them to search on the 'title' so in many cases when they search the article is not listed first. We really need the search to include the article title. 1) Search title, if match list first 2) list in descending order - remaining articles by the number of key word occurrences in the body Any chance this can get fixed in the next release? The search function is 'criticle' for our user - otherwise the HelpDesk is rendered ineffective.