Server Freeze by Browsing Knowledgebase on Support Center

Discussion in 'Installation and setup (Kayako Download)' started by Hironari Sakamoto, May 30, 2012.

  1. Hironari Sakamoto

    Hironari Sakamoto New Member

    I have a sever freeze problem by browsing knowledgebase on Support Center after upgrading to V4.
    Once this problem happened, all connections to the Support Web become slow.
    This problem is not occured by browsing knowledgebase in Staff CP.
    Could you help me?

    IIS6.0 + PHP5.2.9.9 + Fusion4.40.1079

  2. Gary McGrath

    Gary McGrath Staff Member

    Hi there,

    We also had that kind of issue with the client support center, in the end, it turned out that using the client front end was actually crashing our fastcgi process.

    we changed our IIS over to php 5.3 with Ioncube and never had any issues after that.

  3. Hironari Sakamoto

    Hironari Sakamoto New Member

    Dear Gary,

    Thank you for your quick reply.
    I will try updating php and Ioncube.


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