Server Freeze by Browsing Knowledgebase on Support Center

Discussion in 'Installation, setup, upgrading and importing' started by Hironari Sakamoto, May 30, 2012.

  1. Hironari Sakamoto New Member

    I have a sever freeze problem by browsing knowledgebase on Support Center after upgrading to V4.
    Once this problem happened, all connections to the Support Web become slow.
    This problem is not occured by browsing knowledgebase in Staff CP.
    Could you help me?

    Environment
    IIS6.0 + PHP5.2.9.9 + Fusion4.40.1079

    Thanks,
    Hironari Sakamoto, May 30, 2012
    #1
    • Kayako Staff

    Gary McGrath Kayako Staff

    Hi there,

    We also had that kind of issue with the client support center, in the end, it turned out that using the client front end was actually crashing our fastcgi process.

    we changed our IIS over to php 5.3 with Ioncube and never had any issues after that.

    Gary
    Gary McGrath, May 30, 2012
    #2

  3. Hironari Sakamoto New Member

    Dear Gary,

    Thank you for your quick reply.
    I will try updating php and Ioncube.

    Thanks,
    Hironari Sakamoto, May 30, 2012
    #3

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