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Not planned Set order of ticket Notes

Discussion in 'Kayako product feedback and suggestions' started by AVEDLaura, Oct 27, 2014.

  1. AVEDLaura

    AVEDLaura New Member

    We would like to be able to set whether "Notes" within a ticket are shown newest first, or oldest first.
    Currently it shows oldest first with no option to change it, and it's confusing some staff.

    Thanks for your consideration.
    Orange Jello likes this.
  2. Kushal Sharma

    Kushal Sharma Member


    If you are using self hosted Kayako (Download license), you may try the code changes which are shared here.

    Kushal Sharma
  3. Orange Jello

    Orange Jello New Member

    Please bring this functionality to the new Kayako. It makes so much sense to view the latest note right at the top rather than have to scroll down past note after note to see the newest one.

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