1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

    Find out more.

  2. The forum you are viewing relates to Kayako Classic. If you signed up or upgraded to the new Kayako (after the 4th July 2016), the information in this thread may not apply to you. You can visit the forums for the new Kayako here.

Setting Default Priority in tickets

Discussion in 'Style and design' started by Buddyl, Oct 24, 2016.

  1. Buddyl

    Buddyl Member

    I am trying to set the ticket priority to "High" by default when a ticket is created.

    I found this in a template

    <{if $_promptTicketPriority == '1'}>

    '1' is the number for High as far as I know but when adding new ticket it defaults to low.

    I changed the numbner to 3 and nothing seemed to change.

    I cannot find it anywhere in a setting to chage for default.

    Am I in the wrong place?


  2. Phil R

    Phil R Established Member

    Defining the default priority is a setting within the admin control panel.

    From the Admin panel, Select Templates from the left, then the Groups sub-item.

    For each of the templates you need the default set, click the Template name, then the "Settings: Tickets" tab and you will note the "Default ticket priority" setting.

    There is no direct need to change the templates themselves, unless you need advanced logic, such as Department, User, Organisation type specific values.

Share This Page