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Show ticket filters left side, as in 3.5 ?

Discussion in 'Style and design' started by Jufoo, Mar 2, 2016.

  1. Jufoo

    Jufoo New Member

    Hi, just upgrader to Fusion 4.72.2, from 3.5
    We had in 3.5 a perfect setup with left side showing custom filter showing client domain names. This way we could easily navigate thru our client-tickets by using that. Is this still possible? How?
  2. Sukhpreet Kaur

    Sukhpreet Kaur Staff Member


    The feature you are looking for belongs to version 3. I am afraid that it is not available in version 4! You need to click on 'Filters' under 'Manage Tickets' and can use them. On another hand, you can make use of 'Tags' in version 4 to categorize similar kind of tickets. With tags, you need a simple one click to list out the tickets having this tag on them under 'Tag Cloud' in Staff interface.

    Let me know if you have any further queries. :)

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