1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

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Simple report needed, haven't a scooby what to do

Discussion in 'Kayako reports (Kayako Classic)' started by Adrian Murphy, Oct 26, 2016.

  1. Adrian Murphy

    Adrian Murphy New Member

    Hi, I'm trying to create a report and I'm no good with the KQL language,
    1/ Number of tickets (or percentage) that were closed within their SLA time
    2/ Number of tickets (or percentage) that were closed outside of their SLA time

    Is such a report possible?
    Please help if you can.

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