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Completed Social media support (Twitter, Facebook integration)

Discussion in 'Kayako product feedback and suggestions' started by Aleborg, Apr 18, 2011.

  1. Lee Conlin

    Lee Conlin Member

    Is there any chance of a Kayako staff member replying to this suggestion with some idea of if it is planned and what sort of time scale we might be looking at.
  2. Jamie Edwards

    Jamie Edwards Staff Member

    Hi Lee,

    It is planned and currently in the works, but I don't have a time scale for you at the moment.
    alvaro.madrid likes this.
  3. Aleborg

    Aleborg Member

    It's been a year since my first request on this. Is there any ETA at all? Social media as a support channel is more or less required today and it's very important for us and I geuss many others as well. Your competitors already have the features and at least we need to move on if this isn't supportend in a near future.
  4. NC Software

    NC Software Member

    I'd like to see Facebook, G+, Pinterest, and Twitter at least for News and KB articles
  5. KayakoSolutions

    KayakoSolutions Established Member

  6. maxhodges

    maxhodges Established Member

    It might be smart to integrate social networks into Kayako. There's a lot of new solutions to address this shifting landscape in support, such as LiveAgent's all-in-one solution, Zendesk.com and desk.com.

    Facebook Support
    Turn Facebook wall messages into tickets. Your answers will reach also friends of your customers.

    Twitter Support
    Help on all fronts! Monitor and answer all influential tweets from one place.

    would be nice to implement some module or something in Kayako for this. I could contribute some feature/design ideas and beta test if you like.

  7. factor

    factor Member

    Yes please, specially twitter integration for mentions should be easy to implement. And now you are at it, facebook & twitter login if possible.
    maxhodges likes this.
  8. factor

    factor Member

    It hasn't updated files since septembre of 2011, does it works?
  9. maxhodges

    maxhodges Established Member

    yes, this xenforo community forums you are using did an excellent facebook login integration. Maybe you could borrow some code from them :)
  10. KayakoSolutions

    KayakoSolutions Established Member

    I personally have no idea. Guys, who are using this software, please give us your feedback.

    Thank you!
  11. Aleborg

    Aleborg Member

  12. daniel123

    daniel123 Member

    I like this and to me i think it will be good :)
  13. Lee Conlin

    Lee Conlin Member

    Yeah, come on Jamie... every other support desk software out there has this already!

    SalesForce/ServiceForce, Assistly, ZenDesk, etc.... they all have social already... what's taking Kayako so long?
  14. nibb

    nibb Reputed Member

    Well, I would prefer Facebook first instead of Twitter, but that is just me, because its way easier to get Twitter alerts in every possible and imaginable way, from phone, to other apps. Facebook is not that easy, in particular if you only want to receive then for your wall post on your fan page because you would need to receive all alerts, including personal ones. And I guess we are talking about social data related to your company or public page.

    In any case if this feature gets ever implemented it should be able to be restricted by department so you can decide which person or department will handle this social data.
  15. Aleborg

    Aleborg Member

  16. Drew Keller

    Drew Keller Just one person in a world of millions.

    This is again where different customers have different requirements, for me reporting is 300 times more important than social media, because my business is focused on business customers not consumer customers therefore social media support is a very small aspect.

    It is this type of conflicting requirement that Kayako need to access and judge to determine the I
    Importance for development.
  17. Lee Conlin

    Lee Conlin Member

    Even businesses have twitter/facebook these days.... and you can guarantee that all the people you deal with have some kind of social footprint. Do you not want to catch the cases where people complain/praise on twitter about their work day dealing with your company?
  18. Aleborg

    Aleborg Member

    @kayako, anything to say on this? Any plans at all to implement it? For us it's important to know, so that we can plan our support management.
  19. alvaro.madrid

    alvaro.madrid Established Member

    +1 zendesk, desk.com and other system already have it!!!!!!!!!!!!!
  20. Andreas Nyberg

    Andreas Nyberg New Member

    this will be a requirement for us too, ETA, Kayako?

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