Hello All, I'm using the latest stable build (4.30.649) of Kayako Fusion. Our help desk has horrible, horrible spam problems. For every legitimate support ticket we get, we probably get 10+ spam messages. Although we mark these messages as 'spam', trash them and ban the email address, it doesn't seem to be helping at all. (The spammers just keep changing their email address so a new ticket is created.) I know Kayako is supposed to have a Bayesian filter to help detect spam (read more), but has anyone actually gotten that to work? Right now, I'm inclined to believe it doesn't do anything at all. We've marked hundreds and hundreds of messages as spam, but it doesn't seem to be helping. When I go to Admin CP > Bayesian > Categories, my spam category has 1,018,951 words... so I assume it must be trained by now. Am I supposed to create another rule somewhere that checks the bayesian score and then flags the message as spam? I have read every bit of documentation Kayako has online and nothing seems to help. Does anyone have any ideas on how to get Bayesian to work or on any other spam fighting measures? Thanks in advance!