1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

    Find out more.

  2. The forum you are viewing relates to Kayako Classic. If you signed up or upgraded to the new Kayako (after the 4th July 2016), the information in this thread may not apply to you. You can visit the forums for the new Kayako here.

Speed up staff center search

Discussion in 'Using Kayako Classic' started by Rogler, Mar 20, 2017.

  1. Rogler

    Rogler Established Member


    we are using kayako for ~2 years now, and our database has around ~6000 tickets already. We noticed lately, that the staff center search is getting very slow - searching for a ticket number in the quick-search box takes around 10-20 seconds.

    Is there any "trick" to speed up the search, or anything that I can set in the AdminCP?

  2. CyberCr33p

    CyberCr33p Established Member

    We have more than 60.000 tickets and the search takes 1-2 sec. Maybe your server has not much resources available?
  3. Rogler

    Rogler Established Member

    Thanks for your feedback - i checked with our IT guy, server is really bored...

    %Cpu(s): 6,8 us, 1,4 sy, 0,0 ni, 91,4 id, 0,4 wa, 0,0 hi, 0,0 si,
    KiB Mem: 4147012 total, 1471364 used, 2675648 free, 151604 buffers
    KiB Swap: 3906556 total, 0 used, 3906556 free, 987472 cached

    Any other idea?
  4. Peter Forsberg

    Peter Forsberg New Member

    I agree, our search is pretty slow. I have about 16,000 tickets.
  5. neonardo

    neonardo Member

    Imagine what it's like when you reach nearly 1,000,000 tickets like me ;)

    This has long been an issue Kayako doesn't care about...they don't care about their download product anymore. If their recent money grab convinces you of anything else...well, I feel sorry for you my friend.

    I'd recommend you keep looking for alternative platforms.

Share This Page