Hi, There is a new (commercial) module available on Forge (http://forge.kayako.com/projects/spsplittkt) which adds two new buttons to the "Reply to Ticket" page. These allow you to split or copy the current ticket at any post you choose. This functionality has been missing from Kayako products for a very, very long time. This is a full module, not a set of manual hacks to existing files, so it will work cleanly with both pre-4.5 and post-4.5 versions of Fusion or Resolve, and you will not need to re-apply changes with every upgrade. Posts, attachments, watchers, timetrack entries and notes are all copied or moved as required.