Splitting tickets

Discussion in 'Implemented and closed suggestions' started by bear, Oct 10, 2005.

  1. supportskins

    supportskins Kayako Guru

    This very much is a needed feature!
     
  2. tuckskip

    tuckskip New Member

    yes, Please. We need to be able to undo a merge. It's simple common sense to have an UNDO option.
     
  3. John Haugeland

    John Haugeland New Member

    As the other thread clearly states, this is on the books for v4.
     
  4. tj warren

    tj warren New Member

    Unmerge

    any ETA?
     
  5. Jamie Edwards

    Jamie Edwards Chief Limey Staff Member

    Not yet for this feature. We'll post in here when we have one.
     
  6. kevin.taylor

    kevin.taylor Member

    A feature I'd love to see implimented is a split function. Many times a user will log a ticket saying that (for example) a computer is broken and that also they need a phone number change etc. As that would be a job for 2 different departments in alarge organisation this requires copying and pasting and logging a new ticket. If there was a magic split button that provided 2 text areas for you to have the current and then a new ticket so you can cut and paste / move betwwen the two then hit split it would be utterly amazing.

    Another function that would be great to see is unmerging tickets where you wither do it by mistake or just realise that shouldn't be merged.

    Kev
     
  7. bcole

    bcole New Member

    +1

    Can't believe this still isn't a feature as it's been requested since 2007. Will we see this before launch?

    Without this and WYSIWYG ticket replies I won't be upgrading.
     
  8. Jamie Edwards

    Jamie Edwards Chief Limey Staff Member

    We will be implementing this. Unfortunately, we only have so much time - there are currently other features that need implementing that are required by more of our customers than this one.
     
  9. Paul_Concep

    Paul_Concep Member

    YAY!

    Is there a rought eta of this on your road map or have you just decided?
     
  10. Jamie Edwards

    Jamie Edwards Chief Limey Staff Member

    There isn't an ETA on this particular feature
     
  11. Viscott

    Viscott Established Member

    Bump!
     
  12. Viscott

    Viscott Established Member

    See this thread: http://forums.kayako.com/f166/splitting-tickets-5090/

     
  13. vicky@pw

    vicky@pw Member

    we would need this too

    We would also need this one, so thank you very much for considering!

    Best regards
     
  14. vicky@pw

    vicky@pw Member

    It is not yet implemented, isn't it?
    We already have kayako resolve 4 and do not see a 'splitting' option. Have we missed something?

    Thanks and best regards.
     
  15. Viscott

    Viscott Established Member

    Try merging a ticket in Resolve 4, that's even more fun when the tickets are in 2 different departments.

    4 has quite a bit of work to go before it is really a 4.0 release. If my memory serves me correctly V3 was just as bad.

    4 has all sorts of bugs and key features such as spell check missing.
     
  16. esowers

    esowers Established Member

    If there's a current way to do this please let me know.

    It would be nice to be able to split a ticket into multiple tickets. For example if someone asks for two things in one ticket to be able to split that into two separate tickets.
     
  17. davinci23

    davinci23 New Member

  18. davinci23

    davinci23 New Member

    anyone?
     
  19. Jamie Edwards

    Jamie Edwards Chief Limey Staff Member

    There is no ETA on that feature request
     
  20. atDev

    atDev Reputed Member

    What is the development issue ID for this?
     

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