Hi all, We are having a strange issue where the user who originally closed the ticket differs from the current ticket owner. Let me explain with 2 or 3 screenshots: Ticket 48969: As you can see, the person who appears to have closed this ticket is "Rafael Cabacas". But if you click on the Audit Log, the owner ("Propietario del ticket cambiado de: --Sin asignar-- a Alejandra Sanchez"). Digging into the DB: On table swstaff, Rafael Cabacas is staffid 62 Alejandra Sanchez is staffid 14 On the ticket: SELECT ticketid,ownerstaffid,ownerstaffname FROM kayako_fusion.swtickets WHERE ticketid = 48969 Got a list of how many tickets are on the same situation: So... does anybody know what's happening here??