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Completed Staff notification when reply due close to breach

Discussion in 'Kayako product feedback and suggestions' started by Archie Verwey, Nov 16, 2015.

  1. Archie Verwey

    Archie Verwey New Member

    Is it possible to add functionality that sends a notification when a reply due time is close to ending so that the SLA does not breach?
     
  2. Michael Caminiti

    Michael Caminiti Customer Champion Staff Member

    Thanks for the question Archie,

    In the next major release we will be adding a new rules engine that will allow for constant triggering of events. You can create and modify these events to suit your needs and will be able to build one for the functionality you are talking about.
     
    Archie Verwey and Gary McGrath like this.
  3. Archie Verwey

    Archie Verwey New Member

    Thanks Michael.
     
  4. belaus

    belaus Established Member

    okay - any light on this 'next major release'?
     
  5. Jamie Edwards

    Jamie Edwards Staff Member

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