1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

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Status duration

Discussion in 'Kayako reports (Kayako Classic)' started by KseniyaS, May 30, 2017.

  1. KseniyaS

    KseniyaS New Member

    I'm looking to way of getting duration of each tickets status. For example, ticket can change its status as New - In Progress - New - In progress - Closed, ad we need to get for each ticket:
    New - 1 hours
    In progress - 3 hours
    Closed - 10 hours

    Thank you in advance for help

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