1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

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Suggestion: Put recent history at top of client portal for a ticket

Discussion in 'Using Kayako Classic' started by NC Software, May 3, 2017.

  1. NC Software

    NC Software Member

    Your suggestions forum is closed yet you all decided to rekindle the K4 continued maintenance/development. One small suggestion I have is to put a user's recent history at the top of the ticket view. Yes, we have a FULL HISTORY in a tab but that requires staff to click and view it. When a user emails in, then emails a day later with a follow up creating a new ticket, staff may not connect the two as they are not going hunting down history for a user. If we had a small pane for "Recent History" at the top of a ticket, maybe last 30 days that would allow quick navigation to collect all info on a users' inquiries would sure help provide better customer service/support.
     

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