1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

    Find out more.

  2. The forum you are viewing relates to Kayako Classic. If you signed up or upgraded to the new Kayako (after the 4th July 2016), the information in this thread may not apply to you. You can visit the forums for the new Kayako here.

summary of staff workload

Discussion in 'Kayako reports (Kayako Classic)' started by russell.jones, Nov 2, 2016.

  1. russell.jones

    russell.jones New Member

    Hi All,

    I'm looking for a report that shows how many tickets each engineer has.
    the total number should include all statuses but ignore their closed tickets.

    I'm sure this is simple to create but if you can suggest anything that will be great



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