Support Suite integration with WHMCS [MERGED]

WHMCS has announced the integration with Kayako has been completed and is included with the new 3.5 release. It apparently requires some files that are only available from Kayako in the CVS "beta" builds. I won't install these, as I don't have time to be able to troubleshoot, etc.

Will this be usable with a slightly older version of the suite (3.04.10)?
Will it work with the full normal release of the suite if not (3.11.01)?
I wont' be the only one asking about this, I'd imagine, based on forum posts over there discussing it.

I don't think you'll be able to "patch" 3.04.10. You will need to upgrade.

It is committed to CVS so I imagine it will be released with 3.12.00.

Yup, I was afraid of that. Been avoiding it as we've customized quite a bit, but its unavoidable. Dang progress.

Does this require a separate license? I went ahead and took the plunge.

So far it appears to work, but as a client from WHMCS and viewing the tickets I get a big red error:

ERROR (2): Domain does not match license key file domain (client.domain.com), please change the product path to match the domain under Admin CP > Settings > General Settings
This Product will not work properly unless untill that value is changed.

We have WHMCS installed under client.domain.com and kayako under support.domain.com

Also, I'm not sure if this is related, but when viewing the frontpage of kayako without being logged in, we see the following:

Invalid SQL: SELECT kbarticles.*, kbarticlelinks.*, kbcategories.categorytype FROM `swkbarticles` AS kbarticles LEFT JOIN `swkbarticlelinks` AS kbarticlelinks ON (kbarticles.kbarticleid = kbarticlelinks.kbarticleid) LEFT JOIN `swkbcategories` AS kbcategories ON (kbarticlelinks.kbcategoryid = kbcategories.kbcategoryid) LEFT JOIN `swtgroupassigns` AS tgroupassigns ON (kbarticlelinks.kbcategoryid = tgroupassigns.toassignid AND tgroupassigns.type = '5') WHERE ((tgroupassigns.tgroupid = '1') OR (kbarticlelinks.kbcategoryid = 0)) AND (kbcategories.categorytype != 'public') AND (kbarticles != 'published') ORDER BY kbarticles.views DESC LIMIT 4; (Unknown column 'kbarticles' in 'where clause')

This is with the latest CVS as of right now. Just food for the thought if you are eager like I was

Contact support and ask them to licence the second domain. Hopefully they will do it free of charge as it is the same helpdesk.

I've just done a fresh install of the CVS to play around with the WHMCS integration and start to skin things to match and seeing this same error on the SupportSuite index page.

Thanks Jamie,

Will grab the update when available, for now I have disabled the popular KB articles on the index page which stops the error.

You've got to be kidding. At WHMCS another member said that this would be corrected in tonights CVS. At least thats what they quoted from Kayako support.

hello

why is the kayako integration so ugly? it just seems to load supportsuite in a frame.

i know when i used kayako with modernbill v4 it was a nice integration. also i found if you click my tickets. and click a ticket to open it. it just refreshes the frame rather than load the actual ticket.

Hi,

I understand that, but it was mentioned to the other way as well.

Don't you think it's a bit unethical to force a user to purchase a another addon domain just to use something that was already promised. Not to mention it's just now mentioned after I'm so far in I'm committed.

I'll be blunt with my opinions... I think it is down right shady an unethical.