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Supporting Multiple Companies

Discussion in 'Kayako 3 Forums' started by cdotech, Apr 27, 2009.

  1. cdotech

    cdotech New Member

    Our company provides managed IT services and we are looking at using Kayako to track trouble tickets for our customers. We currently support more than a dozen organizations and would like to know how well Kayako is able to support multiple customer organizations... here are some of our criteria:

    - The ability to set SLAs specific to each customer organization.
    - The ability to report on each customer's individual support performance (i.e. take the default reports and break them out by customer organization)
    - The ability to track billing information by customer (i.e. report on a billable hours logged against a specific customer organization?)

    Any input would be greatly appreciated.
  2. supportskins

    supportskins Kayako Guru

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