Hi folks We are now in the final stages of beta testing of SupportPay for Kayako Fusion Helpdesk, In case you are not aware SupportPay is a module that allows you to charge and collect payments for support calls. This can either be on a one off basis per ticket or minute or as part of a package. As with our V3 app we will be offering the following Features Simple Installation Supports many currencies All Payments are automatic Bill for both Tickets and Live Support Track customer credit levels automatically Sell 'Minutes', 'Tickets' or 'Packages' Discounts Clients can be their own Account Managers Affiliate Bonuses for signing up others Built-in reporting But with so many requests from our existing v3 customers we have also added some New features Handle Tax Calculations Regular Billing Agreements (Recurring Billing) Pre-Approved Credit Card Payment Startup Packages on a Per user Group We are now only awaiting 2 main bug fixes from kayako and we will be ready for release but in the meantime SupportPay for Fusion is ready for beta testing. Although we still consider the release as beta our tests have had very positive results and we hope that with the help of kayako on thier bugs and depenent on beta feedback we should be ready to release a production version very soon. In the meantime if you are interested in being part of the beta just submit a ticket at our helpdesk and will send you all the info. Please see the screenshots below for a taster of SupportPay for Fusion Staff screens User Credits This is one of the most important Staff screens. It lists each user plus how much credit they currently have, how many current affiliates they have signed up and whether on not they are an account manager. It also allows you to change their credit by adding or removing it, set their discount rate and manage their dependent users - that is, anyone who belongs to their account group. Add Credit The Add Credit screen is for making manual adjustments to your users' credit levels. You can add or remove minutes, tickets or packages from here. You can also set a price which will appear on their account history, in case you have received a payment outside the SupportPay. Staff View of Credit History Your staff can, of course, view a client's entire history of payments and use of credits. Staff Tickets Pending A list of open tickets, similar to the existing screen, but also showing each user's current credit rating. User screens Paid Ticket History The other side of the billing system is the list of payments from the account. This page, like the Payment History page, has the client's credit along with the purchase buttons and affiliate page link. The grid on this page shows any changes to the credit level of the account. This might be automatic payments for closed tickets or Live Support, or manual adjustments made by your staff. Any tickets or Live Support calls can be viewed by clicking the 'Subject' link. Payment History This is an important screen, showing lots of different things. First is the user's current credit. If this user had an Account Manager, their credit would automatically be added to the totals here. Next is a standard grid showing the most recent payments made by this user; in this case, one from PayPal and two payments and refunds from 2Checkout. Next is a small control with dates, which allow a client to print their own account statements at any time. After that, the purchase buttons (which can, of course, be customised), and a link to the Affiliate control page. User Widgets Very simply, this is the new front page with three additional widgets visible. Two are always there, allowing your clients to see what they have paid for and where their credit has been used. The third is only visible to Account Managers. A User Account Manager is designated by your Staff with a single click. After this, they can manage their own list of friends, family or colleagues for whom they are willing to pay bills. For example, one person at a company would be responsible for paying the bills of all of their department. One more widget can appear, showing that an Account Manager has offered to pay your bills. You then have the choice of whether or not to accept that offer. View Chat In the standard Fusion system, there is no way for a client to review old Live Support sessions even though they are stored. This new page, linked from the Payment pages, allows a client to review their old Live Support sessions.