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The ultimate Magento - Kayako helpdesk integration

Discussion in 'Offers' started by hwevers, Sep 19, 2011.

  1. hwevers

    hwevers Established Member

    A solution for a complete Magento Kayako helpdesk (Fusion, Engage,resolve) integration.


    I need only a few words to explain these, You get:

    1. Client registers on Magento (even during the checkout procedure)=> client get registered on the helpdesk
    2. Client logs on to Magento => Client gets logged on to the helpdesk
    3. Client changes his/here profiel=> relevant changes propagate to the helpdesk
    The client expriences the combination of Magento and helpdesk as one site.
    You can switch of the integration any moment you want, both sites will operate independently from that moment with the userdata intact on both sites.

    You need FUIM v2.0 as well: http://forums.kayako.com/threads/th...sso-and-automatic-user-sync-all-in-one.25513/

    Attached Files:

    maxhodges likes this.
  2. MIX-

    MIX- New Member

    And how Engage is integrated?
    What is the license fee?
  3. hwevers

    hwevers Established Member

    Bump. It is not. No userrecords so no integration. I see that I need to correct the manual. Sorry.
    FUIM €97, magento module €97, Total €196. For the next few months the combibation will be €174 (87+87)
  4. maxhodges

    maxhodges Established Member

    where do you buy? I don't see FUIM in magentoconnect...

  5. hwevers

    hwevers Established Member

    Oops, got no warning a message was entered here.
    Please go to www.breincoach.eu. You can download the software, request trial licenses and, if the trial is satisfactory, get a paid license.
  6. Roromoda

    Roromoda New Member

    i wanna use it on my magento
    what should i do?????????
  7. Suneesh

    Suneesh New Member

  8. Gurpreet Singh

    Gurpreet Singh Staff Member

    Hey Suneesh

    The issue seems to be occurred due to a file name mismatch (case sensitivity in the name of file). The name of file is:

    app/code/community/Kayako/Client/Block/viewTicket.php & it should be: app/code/community/Kayako/Client/Block/ViewTicket.php.

    Please give it a go and let me know how it goes.
  9. Suneesh

    Suneesh New Member

    Once I have renamed the file, I got the following error on same page.

    Fatal error: Call to a member function setAvailableOrders() on a non-object in /home/user/www/magento/app/code/community/Kayako/Client/Block/ViewTicket.php on line 50

  10. Gurpreet Singh

    Gurpreet Singh Staff Member

    Hey Suneesh

    Please rename: app/code/community/Kayako/Client/Block/toolbar.php to app/code/community/Kayako/Client/Block/Toolbar.php and it would fix it up.
  11. Suneesh

    Suneesh New Member

    Its working now,

    Thank you very much.
  12. Gurpreet Singh

    Gurpreet Singh Staff Member

    Hey Suneesh

    Glad to know that it has been fixed. Enjoy your day!

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