1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

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  2. The forum you are viewing relates to Kayako Classic. If you signed up or upgraded to the new Kayako (after the 4th July 2016), the information in this thread may not apply to you. You can visit the forums for the new Kayako here.

Ticket auto-close

Discussion in 'Using Kayako Classic' started by Chris Plapp, Dec 11, 2017.

  1. Chris Plapp

    Chris Plapp Reputed Member

    We are still on 4.75 and getting ready to attempt the latest upgrade.

    We like using the ticket auto-close rules, but I was wondering if any improvements have been made to those rules that will account for weekends instead of just being a flat number of hours?

    We are not open on the weekends and get a lot of negative feedback from customers who receive the ticket auto-close warnings over a weekend.

    It would be really nice if this could be changed or customized.
     

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