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Ticket Gravity Module by Kayako Solutions

Discussion in 'Marketplace' started by KayakoSolutions, Feb 5, 2014.

  1. KayakoSolutions

    KayakoSolutions Established Member

    Hello there!

    Our Ticket Gravity Module is a new, rich and flexible way to sort tickets in Kayako! This module assigns a certain amount of points to each ticket (this amount depends on settings you will make) and then it sorts tickets by these points.

    Please, check out the demo here:
    Staff CP: http://gravity.kayakodev.com/staff/
    login: admin
    pass: 111111
     
  2. Drew Keller

    Drew Keller Just one person in a world of millions.

    Zack,

    Looks interesting, have you got any details on what criteria you can setup points etc, and if this requires any changes to the base code of Kayako.
     
  3. KayakoSolutions

    KayakoSolutions Established Member

    Few changes will be requested in two files.

    Ticket Gravity settings:
    • Priority 1.png
    • Ticket Type 2.png
    • Last Customer Reply 3.png
    • Customer's Behavior 4.png
    • Multiple Customer's Messages 5.png
    • Escalation History 6.png
    • My Tickets 7.png
    • Manual Weight Correction 8.png
    • Tickets submitted from live chat 9.png
    • FORMULA 10.png
     
  4. KayakoSolutions

    KayakoSolutions Established Member

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