1. Welcome to the feedback forum. Here's some tips for giving your suggestions the best shot:
    • Search before posting: See if someone else has already posted your suggestion. If you add your support to an existing, you're more likely to bubble up the request.
    • Keep one suggestion to one thread: Try not to club lots of different suggestions together in one thread. Otherwise, people will get confused about what they're voting for and we might miss your feedback.
  2. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

    Find out more.

  3. The forum you are viewing relates to Kayako Classic. If you signed up or upgraded to the new Kayako (after the 4th July 2016), the information in this thread may not apply to you. You can visit the forums for the new Kayako here.

Ticket Mass Reply into a Note

Discussion in 'Kayako product feedback and suggestions' started by Jason Daly, Jul 25, 2012.

  1. Jason Daly

    Jason Daly New Member

    In Support Suite, there is an option when doing a Mass Reply to "add a note" instead of posting a reply to the ticket body. This feature is great since it lets a supervisor add comments to multiple tickets without posting to the body of the ticket.

    Is there any feature requests to add this functionality into Resolve? I did not see anything out there from a few quick searches.

Share This Page