TicketAlert 0.6 for Mac (native)

We are happy and proud to annouce TicketAlert for Mac.

TicketAlert is a Mac OS X application that sits on the right hand side of your menubar.
TicketAlert does what InstaAlert does on the Windows platform. It informs you about new arrived Tickets and Replies on your SupportSuite or eSupport server.

The basic version of TicketAlert is free, a Pro version will follow in the coming weeks.

The Pro version will do, again, somewhat the same as InstaAlert Pro with a Mac touch.
Additionally you will be able to monitor more than one HelpDesk with TicketAlert Pro.

Please be aware that this is Beta software.
Until announced otherwise you can download TicketAlert here

When you want to give feedback you can do so through the built in 'Send Feedback' menu or by sending an email to software [dot] support [at] it2be [dot] com.

Help/documentation is built in but we are also in the process of building a new website, dedicated to 'Software for Mobile and Mac'.

IMPORTANT: You need OS X 10.5+, Growl, Kayako SupportSuite or eSupport (3.2.20+).

Below are screenshots of TicketAlert 'in action'.

Cheers,

Marcel

Hi Marcel,

This looks great - well done on the release

Jonathan, please create a ticket at IT2BE :: Support so that I can help you properly.

I am using TicketAlert since last Saturday, almost non-stop with my laptop put in- and out of sleep without one little hitch so we need to find out why it goes wrong.

BTW you did enter only the host part of your supportsite (the part before /staff)?

Today we released our new website IT2BE.net.
IT2BE.net is dedicated to our iPhone Applications and Mac applications.

Our Support site is now located here...

the Auto Launch at Login doesn't appear to be working for me :'(

Which os x are you using?

Mac OS X 10.5.6 (Leopard)

Hmm, strange. It is 'out-of-the-box' functionality.

Can you please create a ticket for this at Support.
I would also like to know if you see it in the login items of your account.

okay ticket has been opened.. and ya its listed under "Login Items"

TicketAlert was updated today to version 0.7.

The following is new/changed:

[new] Added support for multiple helpdesks (Professional).
[new] Added helpdesk tree (Professional).
[new] Added window to buy a license and register from within TicketAlert.
[new] Added option to enable/disable a helpdesk refresh.
[new] Added option to make menu stick.
[change] Redesigned menu to accomodate helpdesk tree.
[change] Maximum interval is now 1440 minutes instead of 100 minutes.
[change] Optimized refresh engine.

We released version 0.8 of TicketAlert today.

Although primarily aimed at the TicketAlert Professional we also included 2 bugfixes.

We moved the helpdesks tree from the menu to a new floating black transparent panel (based on feedback) and added a stored list of all received alerts to that same panel.
By double clicking in the tree or an alert you open up a link in your browser

When you see an 'unsigned' message when updating through TicketAlert it is advised to download the .dmg from http://www.it2be.com.

TicketAlert for Mac 1.0 available now

Today we released version 1.0 of TicketAlert for Mac.

Wit this new release we ironed out a couple of little issues, moved to a new database engine for future plans and we added an option to use Filters.
Filters are available in TicketAlert Professional Edition.

With Filters you can Include, Exclude or Exclude Alert for an notification based on a regular expression.
You can use one Filter per Helpdesk.

You can read more about TicketAlert at IT2BE :: TicketAlert

TicketAlert for Mac 1.5 available now

Version 1.5 of TicketAlert Free was released yesterday.

With this release we also introduced new icons, especially designed for TicketAlert.

You can read more about new features (Professional) and the new icons at IT2BE.net | TicketAlert

Hi Alfa1, there is no solution for 10.4.
We started developing when 10.5 was the current os version.
10.4 is too far back with too many differences in the API.

I am sorry for that.