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TicketAlert 0.6 for Mac (native)

Discussion in 'Apps' started by Marcel Trapman, Apr 7, 2009.

  1. Marcel Trapman

    Marcel Trapman iOS Developer Staff Member

    We are happy and proud to annouce TicketAlert for Mac.

    TicketAlert is a Mac OS X application that sits on the right hand side of your menubar.
    TicketAlert does what InstaAlert does on the Windows platform. It informs you about new arrived Tickets and Replies on your SupportSuite or eSupport server.

    The basic version of TicketAlert is free, a Pro version will follow in the coming weeks.

    The Pro version will do, again, somewhat the same as InstaAlert Pro with a Mac touch.
    Additionally you will be able to monitor more than one HelpDesk with TicketAlert Pro.

    Please be aware that this is Beta software.
    Until announced otherwise you can download TicketAlert here

    When you want to give feedback you can do so through the built in 'Send Feedback' menu or by sending an email to software [dot] support [at] it2be [dot] com.

    Help/documentation is built in but we are also in the process of building a new website, dedicated to 'Software for Mobile and Mac'.

    IMPORTANT: You need OS X 10.5+, Growl, Kayako SupportSuite or eSupport (3.2.20+).

    Below are screenshots of TicketAlert 'in action'.



  2. Jamie Edwards

    Jamie Edwards Chief Limey Staff Member

    Hi Marcel,

    This looks great - well done on the release :)
  3. supportskins

    supportskins Kayako Guru

    Looks great! I am sure it will be a useful tool for a lot of clients.
  4. Andres Berdugo - Dewak

    Andres Berdugo - Dewak Experienced Member

    Outstanding....downloading right now.

    We will send you our feedback Marcel, thanks!
  5. jonathanbloom

    jonathanbloom Member

    Looks GREAT, will definitely make my life easier! :)

    Downloaded and installed, will report back feedback.
  6. jonathanbloom

    jonathanbloom Member

    I added my helpdesk and refreshed the ticket data and it keeps saying Delayed. No errors of if it's successful or not.
  7. Marcel Trapman

    Marcel Trapman iOS Developer Staff Member

    Jonathan, please create a ticket at IT2BE :: Support so that I can help you properly.

    I am using TicketAlert since last Saturday, almost non-stop with my laptop put in- and out of sleep without one little hitch so we need to find out why it goes wrong.

    BTW you did enter only the host part of your supportsite (the part before /staff)?
  8. Marcel Trapman

    Marcel Trapman iOS Developer Staff Member

    Today we released our new website IT2BE.net.
    IT2BE.net is dedicated to our iPhone Applications and Mac applications.

    Our Support site is now located here...
  9. SteveLV702

    SteveLV702 Kayako Guru

    the Auto Launch at Login doesn't appear to be working for me :'(
  10. Marcel Trapman

    Marcel Trapman iOS Developer Staff Member

    Which os x are you using?
  11. SteveLV702

    SteveLV702 Kayako Guru

    Mac OS X 10.5.6 (Leopard)
  12. Marcel Trapman

    Marcel Trapman iOS Developer Staff Member

    Hmm, strange. It is 'out-of-the-box' functionality.

    Can you please create a ticket for this at Support.
    I would also like to know if you see it in the login items of your account.
  13. SteveLV702

    SteveLV702 Kayako Guru

    okay ticket has been opened.. and ya its listed under "Login Items"
  14. Marcel Trapman

    Marcel Trapman iOS Developer Staff Member

    TicketAlert was updated today to version 0.7.

    The following is new/changed:

    [new] Added support for multiple helpdesks (Professional).
    [new] Added helpdesk tree (Professional).
    [new] Added window to buy a license and register from within TicketAlert.
    [new] Added option to enable/disable a helpdesk refresh.
    [new] Added option to make menu stick.
    [change] Redesigned menu to accomodate helpdesk tree.
    [change] Maximum interval is now 1440 minutes instead of 100 minutes.
    [change] Optimized refresh engine.
  15. Marcel Trapman

    Marcel Trapman iOS Developer Staff Member

    We released version 0.8 of TicketAlert today.

    Although primarily aimed at the TicketAlert Professional we also included 2 bugfixes.

    We moved the helpdesks tree from the menu to a new floating black transparent panel (based on feedback) and added a stored list of all received alerts to that same panel.
    By double clicking in the tree or an alert you open up a link in your browser

    When you see an 'unsigned' message when updating through TicketAlert it is advised to download the .dmg from http://www.it2be.com.
  16. Marcel Trapman

    Marcel Trapman iOS Developer Staff Member

    TicketAlert for Mac 1.0 available now

    Today we released version 1.0 of TicketAlert for Mac.

    Wit this new release we ironed out a couple of little issues, moved to a new database engine for future plans and we added an option to use Filters.
    Filters are available in TicketAlert Professional Edition.

    With Filters you can Include, Exclude or Exclude Alert for an notification based on a regular expression.
    You can use one Filter per Helpdesk.

    You can read more about TicketAlert at IT2BE :: TicketAlert
  17. Marcel Trapman

    Marcel Trapman iOS Developer Staff Member

    TicketAlert for Mac 1.5 available now

    Version 1.5 of TicketAlert Free was released yesterday.

    With this release we also introduced new icons, especially designed for TicketAlert.

    You can read more about new features (Professional) and the new icons at IT2BE.net | TicketAlert
  18. Alfa1

    Alfa1 Member

    Is there a solution for OS X 10.4 ?
  19. Marcel Trapman

    Marcel Trapman iOS Developer Staff Member

    Hi Alfa1, there is no solution for 10.4.
    We started developing when 10.5 was the current os version.
    10.4 is too far back with too many differences in the API.

    I am sorry for that.
  20. fmckinnon

    fmckinnon New Member


    IT2BE -

    Thanks for the awesome support on the product - had some kind of webcam type file that was conflicting - we removed it, and modified Growl settings, and everything is working properly now!

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