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Tickets have stopped auto closing

Discussion in 'Installation and setup (Kayako Classic Download)' started by Johnboy, Jan 20, 2018.

  1. Johnboy

    Johnboy New Member

    Hi everyone.

    I hope I'm posting this in the right place.

    I have been using Kayako for a number of years and have had no real issues. However for some reason my tickets have now stopped auto closing and I have no idea why. The cron is still running on my server and my setting look correct, even though I've had a little play around trying to get this to work.

    Here's my setup and auto close rule.
    • License information
    Product: Fusion

    Any help is appreciated.

    Attached Files:

  2. Johnboy

    Johnboy New Member

  3. supportskins

    supportskins Kayako Guru

    Check your server errorlog for any reported errors. Most likely it seems to be an issue with the cron. Reconfirm if it is actually running and email yourself the results to see what the script fetches every time it is executed.
  4. Johnboy

    Johnboy New Member

    Thanks for the response.

    The cron is running fine and is generating the following output:

    Rule Lookup (Default auto close rule): Array ( [0] => 6193 [1] => 6214 [2] => 6220 [3] => 6221 [4] => 6222 [5] => 6219 )

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