Note from Kayako staff: Please note that this discussion is out of date (it was started in 2005). We are currently revisiting the request, and will reopen this thread once we have feedback. Since we have WYSIWYG editor for KB articles, when inserting these HTML KBs into a ticket, it shows the HTML code. Should the WYSIWYG editor be an option for the ticket area? And then I suppose the next question should the ticket history be shown in HTML.