Another Kayako ugly bug. When you are creating knowledgebase content and you insert images, you specify the url of the image, and it loads the image. All fine except that when you save the Article and go to the article all images are broke. Why? Because it someone messes all the url of the images to: ../../../../../images/file.gif It doesnt matter how many times you fix it, even if you edit the whole HTML code and fix it, Kayako will break the images url/path on each saving. It takes you 10 minutes to create a FAQ but 45 getting the images to show. Im starting to reconsider putting so much work and content into this system so that when a new updates comes it breaks almost everything. Not even basic things work. This is delaying me like hours and hours, who is going to pay me back the time im losing with Kayako? I could just use Wordpress and make beautiful tutorials in the first try. And whats funny is that I even got a renewal support email from Kayako today. I thought it was a bad joke. Not in a millions years I will the renewal until a patch/upgrade is out that fixes the system to being stable. Im sorry but this is not the way a business works. I have 0 support from Kayako, all my tickets are opened without a fix and there are no updates since last year, so whats the renewal for I may ask?