iOS unable to open ticket - iOS

Discussion in 'Kayako Mobile' started by SteveLV702, Nov 15, 2011.

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  1. SteveLV702 Community Moderator

    When I try to open a ticket with Hold Status I get this processing error... I can open old closed tickets just fine but not Open/On-Hold Tickets.... Issue on both iPhone and iPad

    2011-11-15 at 14.15.22.png

    2011-11-15 at 14.24.34.png
    • Kayako Staff

    Jamie Edwards Chief Limey

    Hi Steve

    Have you used to 'Email Support' option to send us copies of the logs? If not, please do and either describe the problem there or link to the thread.
  2. SteveLV702 Community Moderator

    okay want me to do from both my devices or just one?
    • Kayako Staff

    Jamie Edwards Chief Limey

    If it is exactly the same problem on both devices, just from one will do

    Thanks
  3. SteveLV702 Community Moderator

    okay hopefully it sent cause as was typing the email message I then got a connection error but finished typing and hit send so hopefully went through.
    • Kayako Staff

    Jamie Edwards Chief Limey

    If it is in your 'Sent' items, it will be. It's just a regular iOS email :)
  4. SteveLV702 Community Moderator

    Yup there shows sent at 2:45pm
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