1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

    Find out more.

  2. The forum you are viewing relates to Kayako Classic. If you signed up or upgraded to the new Kayako (after the 4th July 2016), the information in this thread may not apply to you. You can visit the forums for the new Kayako here.

Unable to send outbound mail using Office 365

Discussion in 'Installation and setup (Kayako Classic Download)' started by Amy Babinchak, Jan 22, 2017.

  1. Amy Babinchak

    Amy Babinchak Member

    The helpdesk is unable to send mail out. I have configured these settings.
    View attachment 4941

    The result is the error message: View attachment 4942

    I have changed the password of the account from the default password. No luck. The account can send and receive email from the outlook app using these credentials so the account is good. Now sure what else is wrong here. Need some assistance please.
     

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