1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

    Find out more.

Uncaught Exception : Upon replying email

Discussion in 'Technical chat' started by SupportUser, Oct 7, 2016.

  1. SupportUser

    SupportUser New Member

    Hi ,

    We are facing an issue while replying to the email. Below are the details.
    Please suggest me to resolve this issue.

    AutoExecute Query: AutoExecute Query: INSERT swticketpostlocks (array ( 'ticketid' => 26066, 'staffid' => 13, 'dateline' => 1475824705, 'contents' => '', )) in .\__swift\library\Database\class.SWIFT_Database.php:593

    upload_2016-10-7_16-22-16.png
     
  2. Gary McGrath

    Gary McGrath Staff Member

    Hey there,

    The insert into the table failed at the database level, that might suggest your swticketpostlocks table is crashed. I would check under mysql for it's state, and repair it if it's in crashed state.

    Gary
     

Share This Page