1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

    Find out more.

  2. The forum you are viewing relates to Kayako Classic. If you signed up or upgraded to the new Kayako (after the 4th July 2016), the information in this thread may not apply to you. You can visit the forums for the new Kayako here.

Uncaught Exception when opening KB articles

Discussion in 'Using Kayako Classic' started by zztemp, Mar 30, 2017.

  1. zztemp

    zztemp Established Member

    None of the articlas can be editet in the staffpanel OR can be viewed by our users in the portal (it then says it no longer exists.)

    Code:
    #0 File: .\__apps\knowledgebase\models\Article\class.SWIFT_KnowledgebaseArticle.php Line: 93 Function: SWIFT_KnowledgebaseArticle->LoadData((object) SWIFT_DataID)
    88      */
    89     public function __construct(SWIFT_Data $_SWIFT_DataObject)
    90     {
    91         parent::__construct();
    92
    93         if (!$_SWIFT_DataObject instanceof SWIFT_Data || !$_SWIFT_DataObject->GetIsClassLoaded() || !$this->LoadData($_SWIFT_DataObject)) {
    94             throw new SWIFT_Article_Exception('Failed to load the Knowledgebase Article Object');
    95
    96             $this->SetIsClassLoaded(false);
    97
    98             return false;
    #1 File: .\__apps\knowledgebase\staff\class.Controller_Article.php Line: 399 Function: SWIFT_KnowledgebaseArticle->__construct((object) SWIFT_DataID)
    394             throw new SWIFT_Exception(SWIFT_INVALIDDATA);
    395
    396             return false;
    397         }
    398
    399         $_SWIFT_KnowledgebaseArticleObject = new SWIFT_KnowledgebaseArticle(new SWIFT_DataID($_knowledgebaseArticleID));
    400         if (!$_SWIFT_KnowledgebaseArticleObject instanceof SWIFT_KnowledgebaseArticle || !$_SWIFT_KnowledgebaseArticleObject->GetIsClassLoaded())
    401         {
    402             throw new SWIFT_Exception(SWIFT_INVALIDDATA);
    403
    404             return false;
    #2 File: Line: Function: Controller_Article->Edit(122)
    #3 File: .\__swift\library\MVC\class.SWIFT_Controller.php Line: 371 Function: call_user_func_array(((object) Controller_Article, Edit), (122))
    366             $_argumentsContainer = array($_SWIFT_RouterObject->GetArguments($_fetchRESTArguments));
    367         } else {
    368             $_argumentsContainer = $_SWIFT_RouterObject->GetArguments($_fetchRESTArguments);
    369         }
    370
    371         call_user_func_array(array(self::$_controllerObjectCache[$_controllerClassName], $_controllerActionName), $_argumentsContainer);
    372
    373         return self::$_controllerObjectCache[$_controllerClassName];
    374     }
    375
    376     /**
    
     
  2. zztemp

    zztemp Established Member

    where is the time you actually got help around here?
     

Share This Page