Update problem from .179 --> .203 (outgoing email)

Hi,

after the upgrade from .179 -> .203 I have problems with the outgoing e-mail.
1. SMTP outgoing email is broken
2. With PHP I got the old MIME problems.

After replcing the new files in /__swift/thirdparty/XPM/PHP5 thru the files from .179 the SMTP problem is gone.

Have someone else seen this problem?

Sorry, on debugging are none errors found in logs.
And none e-mail was send out on new tickets and replys on it.
So i switched (back) to PHP-email and I become the old problem.

Server config (is a internal test server)
CentOs 5.5 (64 bits) (patchlevel: fully up-to-date) with Interworx Controlepanel (up-to-date) as VM on VMWare 4.0 ESXi
PHP 5.2.17 / MySQL 5.0.77
QMail 1.03

I'm seeing the same thing. Upgraded last night and didn't realize none of the replies we've been sending since then were going anywhere. I just tested and it doesn't even make an SMTP connection. No errors in the error log.

Mail on my system is functioning properly after the upgrade to .203.

Server 2008
IIS 7
PHP 5.2.17
MySQL 5.5.9
SMTP Server: Exchange Server 2007

Oh; forgot, I'm php 5.2.17 on centos 5.5 x86_64

I changed in mime5.php

PHP:

class MIME5 {
    const LE = PHP_EOL;    // Line end sequence


to

PHP:

class MIME5 {
    const LE = "\r\n";


and outgoing SMTP is working.

Start testing again.

E-mail using outgoing SMTP:

Code:

Beste heer/mevrouw,

Hierbij bevestigen wij dat u, als nieuwe klant of met een nieuw e-mailadres, succesvol bent aangemeld in onze helpdesk.

Uw aanmeldgegevens zijn:
E-mailadres: info@gewoon-it.nl
Wachtwoord: **************

U kunt onze helpdesk te allen tijde bezoeken op https://support.gewoon-it.nl/

Mocht u nog vragen hebben, laat het ons dan a.u.b. weten.

Met vriendelijke groet,

Gewoon IT
________________________________________
Helpdesk: https://support.gewoon-it.nl/index.php?

Using PHP (direct):

Code:

X-MSMail-Priority: normal
X-MimeOLE: Produced By Kayako Resolve v4.01.203
X-Mailer: Kayako Resolve v4.01.203
Reply-To: support@gewoon-it.nl
Date: Sat, 26 Mar 2011 22:46:33 +0100
Content-Type: multipart/alternative;
    boundary="=_1.0c213fbd238fb34c2d74e734306a67f5"
MIME-Version: 1.0

This is a message in MIME Format.
If you see this, your mail reader does not support this format.

--=_1.0c213fbd238fb34c2d74e734306a67f5
Content-Type: text/plain;
    charset="UTF-8"
Content-Transfer-Encoding: base64
Content-Disposition: inline
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--=_1.0c213fbd238fb34c2d74e734306a67f5
Content-Type: text/html;
    charset="UTF-8"
Content-Transfer-Encoding: base64
Content-Disposition: inline
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--=_1.0c213fbd238fb34c2d74e734306a67f5--

All my outgoing email is now broken as well with 4.01.204.
Also after upgrading to 4.01.203 "Closed" tickets are now appearing in the inbox. Right now it should only be showing a total of 5 tickets.
I upgraded to 4.01.204 as there was supposed to be a fix for that bug. Still broken
Current Support Ticket: HYW-205-80166

Even the update to .204 don't solved my e-mail problem.
Again the workaround from post #8 solved this problem for SMTP.
The problem from post #9 is still present (Html emails broken 4.01.139).

Do you need more info on this?

Both, SMTP and PHPMail, not works editing the file as you said.

I've got the same problem, until now unresolved.

Not works. I can't understand how it could happen. Think with me, if it woks in all of verion 3, why not works in version 4 after many releases?

...
Anyway, thank you so much...

The same Ryan... Nothing...

Hello Ryan,

When I sent type a message with HTML tags, in StaffCP and Customer Ticket View OK either HTML either CRLF, but, Customer E-mail don't.

If I use editing the file class.Controller_Ticket.php editing line 3131 it works, but WITHOUT CRLF.

If I use without editing class.Controller_Ticket.php line 3131, it works, but customer's email, don't.

I can't do the both, CRLF and HTML.

Hm, I really would like to say viola, but, don't. Still the same.

Note: I'm using the class.Controller_Ticket.php edited line 3131 - Not Works, but e-mail got HTML without CRLF
Note: I'm using the class.Controller_Ticket.php ORIGINAL - Not Works, with CRLF, but without HTML and showing the Code, including AdminCP config right.

Regards,

Yeah,

As we talking about it in http://forums.kayako.com/threads/html-emails-broken-4-01-139.25384/. Mark told there here appears to be the solution for "HTML Emails Broken...". But isn't.

I just understand how Kayako 3 works and 4 don't... =(