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Upgrading to 4.75 : Invalid data provided in ./__swift/library/App/class.SWIFT_App.php:954

Discussion in 'Installation and setup (Kayako Classic Download)' started by Mark Anderson, Sep 8, 2016.

  1. Mark Anderson

    Mark Anderson New Member

    I am trying to upgrade to the latest version but something is going wrong. During the upgrade I am getting an error/s :

    I am upgrading from 4.68 and all the System Requirements were showing Green OK icons during the upgrade. I have followed all the instructions in the upgrade guide (https://kayako.atlassian.net/wiki/display/DOCS/Upgrading your helpdesk) and have upgrade many times before with no problem (other versions). I have tried the upgrade a few times now using different computers to load the upgrade, all with the same result

    My PHP ver: 5.4.43


    Any help would be great.

    thanks


    Uncaught Exception
    Invalid data provided in ./__swift/library/App/class.SWIFT_App.php:954
    #0 File: ./__swift/apps/core/setup/class.Controller_Upgrade.php Line: 396 Function: SWIFT_App::RetrieveSetupDatabaseObject(__apps)
    391 if (in_array($_POST['setupapp'], $_appList) && is_numeric($_POST['page']))392 {393 $_appName = $_POST['setupapp'];394 $_SWIFT_AppObject = SWIFT_App::Get($_appName);395 396 $_SWIFT_SetupDatabaseObject = SWIFT_App::RetrieveSetupDatabaseObject($_appName);397 if (!$_SWIFT_SetupDatabaseObject)398 {399 $this->Setup->Status(sprintf($this->Language->Get('scmodsetfailed'), $_appName), false);400 401 $this->Setup->SetStatus(false);
    #1 File: ./__swift/apps/core/setup/class.Controller_Upgrade.php Line: 282 Function: Controller_Upgrade->_RunStep2()
    277 $this->_RunStep1();278 break;279 280 // System Checks281 case 2:282 $this->_RunStep2();283 break;284 285 // Upgrade Apps286 case 3:287 $this->_RunStep3();
    #2 File: Line: Function: Controller_Upgrade->StepProcessor()
    #3 File: ./__swift/library/MVC/class.SWIFT_Controller.php Line: 371 Function: call_user_func_array(((object) Controller_Upgrade, StepProcessor), )
    366 $_argumentsContainer = array($_SWIFT_RouterObject->GetArguments($_fetchRESTArguments));367 } else {368 $_argumentsContainer = $_SWIFT_RouterObject->GetArguments($_fetchRESTArguments);369 }370 371 call_user_func_array(array(self::$_controllerObjectCache[$_controllerClassName], $_controllerActionName), $_argumentsContainer);372 373 return self::$_controllerObjectCache[$_controllerClassName];374 }375 376 /**
    #4 File: ./__swift/library/App/class.SWIFT_App.php Line: 176 Function: SWIFT_Controller::Load((object) SWIFT_Interface, (object) SWIFT_App, (object) SWIFT_Router, FALSE)
    #5 File: ./__swift/library/class.SWIFT.php Line: 391 Function: SWIFT_App->ExecuteController((object) SWIFT_Router)
    #6 File: ./__swift/library/class.SWIFT.php Line: 467 Function: SWIFT->Initialize()
    #7 File: ./__swift/swift.php Line: 16 Function: SWIFT::GetInstance()
    #8 File: ./setup/index.php Line: 29 Function: require_once(./__swift/swift.php)
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  2. Gary McGrath

    Gary McGrath Staff Member

    Hi Mike,

    That usually means you have a custom app within your __apps folder that is not compatible, make sure to uninstall all apps before you update.

    Gary
     

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