Uploading Images to the Knowledgebase

We are testing the DEMO version of Supportsuite for adquire a Full License of this application

We need to know if is possible to upload images to the server where the application SupportSuite is Installed, cause we dont want to use the URL references for using images in the Knowledgebase.

If any way or module to perform this action for make easier the image use in the knowledgebase Wysiwyg editor?
Anyone can explain me an alternative if it possible?

THanks.

as far as i know, this isnt possible. but i wish it was a feature

Planned for V4, apparently.

I'm on V4 but the Editor still does not seem to allow me to simply upload images.
Is there a setting I'm missing?

Can I have an update on this? I find that having to host images manually is very time consuming.

Hi Greg,

V4 uses the TinyMCE editor and what you can do is download a plugin to upload images if you have the owned version.
See this link http://tinymce.moxiecode.com/enterprise/mcimagemanager.php

Thank you Andres, that is perfect!

Hi Greg,

Please can you explain how to use install it?

Yes, please. I'm wrasslin' with this right now, and not really getting any traction.

One issue appears to be that TinyMCE is called via Gzip in Kayako, so it's not clear how to add imagemanager to the install.

There are instructions here:

http://tinymce.moxiecode.com/wiki.php/MCImageManager:Installation

and where I get bogged down is

2. Add imagemanager to the TinyMCE init plugins option.

3. Add insertimage to the list of buttons in the TinyMCE init options.

because it's not clear how those can be done within Kayako. I found a call to a tinyMCE_GZ.init routine in tiny_mce_gzip.php, and added imagemanager there, but I have no idea if that is right, and no idea how to proceed to step 3, above.

Help!

Does anyone have an update on this?

I'm confused. I have to buy another program in order to upload images into my knowledgebase articles?

groan.... I'll look into it. I think the knowledgebase is a really cool feature and I'd like to use it... I'm just gritting my teeth over the idea of having to pay for it. I wish they had used wordpress or something. Oh well

Do you have a link to the roadmap it would be interesting to see what features are coming next.

Wow. Thanks! Solved my problem with ibrowser.

I used the jbimages.

1. modify the config file
2. upload to plugins
3. modify the core.js (plugins : "jbimages,safari,pagebreak, ....) and (theme_advanced_buttons1 : "formatselect,fontselect,fontsizeselect,|,bold,italic,underline,strikethrough,|,justifyleft,justifycenter,justifyright,justifyfull,|,forecolor,backcolor,|,jbimages",)
   

Can anybody help me in getting jbimages working?
I've put the jbimages folder in TinyMCE\plugins and edited the config.php to match my settings.
I've then edited __swift\themes\admin_default\core.js like this:

PHP:

function LoadTinyMCE() {
    if (!$('.tinymce').length) {
        return false;
    }
 
    $('.tinymce').tinymce({
        // General options
        script_url : swiftpath + '__swift/thirdparty/TinyMCE/tiny_mce_gzip.php',
        theme : "advanced",
        plugins : "jbimages,safari,pagebreak,style,layer,table,save,advhr,advimage,advlink,emotions,iespell,inlinepopups,insertdatetime,preview,media,searchreplace,print,contextmenu,paste,directionality,fullscreen,noneditable,visualchars,nonbreaking,xhtmlxtras,template",
       
        // Theme options
        theme_advanced_buttons1 : "formatselect,fontselect,fontsizeselect,|,bold,italic,underline,strikethrough,|,justifyleft,justifycenter,justifyright,justifyfull,|,forecolor,backcolor,|,jbimages",
        theme_advanced_buttons2 : "cut,copy,paste,pastetext,pasteword,|,search,replace,|,bullist,numlist,|,outdent,indent,blockquote,|,undo,redo,|,link,unlink,anchor,image,cleanup,code,|,insertdate,inserttime,preview",
        theme_advanced_buttons3 : "tablecontrols,|,hr,removeformat,visualaid,|,sub,sup,|,charmap,media,advhr,pagebreak|,ltr,rtl,|,fullscreen",
        theme_advanced_toolbar_location : "top",
        theme_advanced_toolbar_align : "left",
        theme_advanced_statusbar_location : "bottom",
        theme_advanced_resizing : true,
//        force_br_newlines : true,
        force_p_newlines : true,
        forced_root_block : '',
        content_css : swiftpath + '__swift/themes/admin_default/tinymce.css'
       
    });
};

But the button does not appear in the MCE editor, I've tried clearing browser cache + Resolve cache but no luck in getting this working.
I've tried removing "fullscreen" plugin but it seems like that does not affect the TinyMCE?!

What am I doing wrong here?
We need to create lots of knowledgebase articles but it would be nice to have this image upload function available!!!

Thanks in advance!

Stanny