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Uploading Images to the Knowledgebase

Discussion in 'Kayako 3 Forums' started by Carlos87, Mar 3, 2010.

  1. Carlos87

    Carlos87 New Member

    We are testing the DEMO version of Supportsuite for adquire a Full License of this application

    We need to know if is possible to upload images to the server where the application SupportSuite is Installed, cause we dont want to use the URL references for using images in the Knowledgebase.

    If any way or module to perform this action for make easier the image use in the knowledgebase Wysiwyg editor?
    Anyone can explain me an alternative if it possible?

  2. Carl Silver

    Carl Silver Reputed Member

    as far as i know, this isnt possible. but i wish it was a feature :(
  3. craigbrass

    craigbrass Experienced Member

    Planned for V4, apparently.
  4. greg

    greg Established Member

    I'm on V4 but the Editor still does not seem to allow me to simply upload images.
    Is there a setting I'm missing?
  5. Paul_Concep

    Paul_Concep Member

    Can I have an update on this? I find that having to host images manually is very time consuming.
  6. Andres Berdugo - Dewak

    Andres Berdugo - Dewak Experienced Member

  7. greg

    greg Established Member

    Thank you Andres, that is perfect!
  8. Jordi

    Jordi New Member

    Hi Greg,

    Please can you explain how to use install it?
  9. ChetFarmer

    ChetFarmer Member

    Yes, please. I'm wrasslin' with this right now, and not really getting any traction.

    One issue appears to be that TinyMCE is called via Gzip in Kayako, so it's not clear how to add imagemanager to the install.

    There are instructions here:

    and where I get bogged down is

    2. Add imagemanager to the TinyMCE init plugins option.​
    3. Add insertimage to the list of buttons in the TinyMCE init options.​

    because it's not clear how those can be done within Kayako. I found a call to a tinyMCE_GZ.init routine in tiny_mce_gzip.php, and added imagemanager there, but I have no idea if that is right, and no idea how to proceed to step 3, above.

  10. Caitlin Taylor

    Caitlin Taylor New Member

    Does anyone have an update on this?
  11. malocite

    malocite Member

    I'm confused. I have to buy another program in order to upload images into my knowledgebase articles?
  12. Gary McGrath

    Gary McGrath Staff Member

    Hi Malocite,

    Currently the kayako system does not have the option to upload images to KB articles as your writing them. ( Although I believe its on the roapmap for a feature )

    What the above people are doing is purchasing a plugin to one of the libraries kayako uses, and that plugin allows image uploading. ( so its really a paid for workaround until kayako add such features )

  13. malocite

    malocite Member

    groan.... I'll look into it. I think the knowledgebase is a really cool feature and I'd like to use it... I'm just gritting my teeth over the idea of having to pay for it. I wish they had used wordpress or something. Oh well :(

    Do you have a link to the roadmap it would be interesting to see what features are coming next.
  14. Gary McGrath

    Gary McGrath Staff Member

    I am afraid there is no big roadmap, its just things I have read for "in the works"

    I just noticed above people are unsure on how to get it working, missed that!

    For those wishing to actually use the imagemanager plugin.

    To get it working, you will need to edit this file ( core.js ) located at __swift\themes\admin_default

    Goto line ~596, you will see this: function LoadTinyMCE() {

    Just below that, is the plugins and buttons options.

    Asbjorn.B likes this.
  15. Asbjorn.B

    Asbjorn.B Member

    Wow. Thanks! Solved my problem with ibrowser.
  16. williaml

    williaml New Member

    I used the jbimages.
    1. modify the config file
    2. upload to plugins
    3. modify the core.js (plugins : "jbimages,safari,pagebreak, ....) and (theme_advanced_buttons1 : "formatselect,fontselect,fontsizeselect,|,bold,italic,underline,strikethrough,|,justifyleft,justifycenter,justifyright,justifyfull,|,forecolor,backcolor,|,jbimages",)
  17. grmbl

    grmbl Member

    Can anybody help me in getting jbimages working?
    I've put the jbimages folder in TinyMCE\plugins and edited the config.php to match my settings.
    I've then edited __swift\themes\admin_default\core.js like this:

    function LoadTinyMCE() {
        if (!$(
    '.tinymce').length) {
    // General options
    script_url swiftpath '__swift/thirdparty/TinyMCE/tiny_mce_gzip.php',
    theme "advanced",
    plugins "jbimages,safari,pagebreak,style,layer,table,save,advhr,advimage,advlink,emotions,iespell,inlinepopups,insertdatetime,preview,media,searchreplace,print,contextmenu,paste,directionality,fullscreen,noneditable,visualchars,nonbreaking,xhtmlxtras,template",
    // Theme options
    theme_advanced_buttons1 "formatselect,fontselect,fontsizeselect,|,bold,italic,underline,strikethrough,|,justifyleft,justifycenter,justifyright,justifyfull,|,forecolor,backcolor,|,jbimages",
    theme_advanced_buttons2 "cut,copy,paste,pastetext,pasteword,|,search,replace,|,bullist,numlist,|,outdent,indent,blockquote,|,undo,redo,|,link,unlink,anchor,image,cleanup,code,|,insertdate,inserttime,preview",
    theme_advanced_buttons3 "tablecontrols,|,hr,removeformat,visualaid,|,sub,sup,|,charmap,media,advhr,pagebreak|,ltr,rtl,|,fullscreen",
    theme_advanced_toolbar_location "top",
    theme_advanced_toolbar_align "left",
    theme_advanced_statusbar_location "bottom",
    theme_advanced_resizing true,
    //        force_br_newlines : true,
    force_p_newlines true,
    forced_root_block '',
    content_css swiftpath '__swift/themes/admin_default/tinymce.css'
    But the button does not appear in the MCE editor, I've tried clearing browser cache + Resolve cache but no luck in getting this working.
    I've tried removing "fullscreen" plugin but it seems like that does not affect the TinyMCE?!

    What am I doing wrong here?
    We need to create lots of knowledgebase articles but it would be nice to have this image upload function available!!!

    Thanks in advance!

  18. DonLapeno

    DonLapeno Established Member

    Just saw this, 2 years after the fact and still no image upload feature......please kayako!!! add this!

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