1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

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User changes to department

Discussion in 'Using Kayako Classic' started by Frank Tighe, Feb 18, 2016.

  1. Frank Tighe

    Frank Tighe New Member

    Hi everyone,

    Is there way to allow a user to change the department a ticket belongs to?

    Thanks in advance

  2. Gary McGrath

    Gary McGrath Staff Member

    Hi Frank,

    The user can select the department when the ticket is being created, but after that, there is no easy way for them to alter it.

    You could use some mail parser rules and have them alter it by using key words in the subject or message body

  3. Justin Thomas

    Justin Thomas New Member

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