I have commented this elsewhere, but wanted more direct feedback on this, as it's key. Will we get a user list & organisation list / browser? To us, this is really quite key. Our support staff need to see a list of users against an organisation and understand support entitlement. This is very key in a inbound phone call, in that the caller may not be an authorised party so we will not find them in a search. But we need to be able to list all those that are associated with the organisation. Our team leads police the organisation list, making use fields are upto date, explore if incorrectly named organisations exists and inspect if a customer is over their support entitlement (user numbers). They cannot simply browser them. They review quality of tickets and need to explore repeats, but they need to see the tickets for that organisations to do so. We have service delivery managers that do the same as the team leads, but also report on case volumes for a customer (to see if they are over their entitlement (an unlikely prospect, but it exists)). They need to see the ticket list for an organisation. The search looks like it provides a little of this, but that will only link you to a page. The page itself should contain the content. Searching for an org will not show me users associated with it. Now will it show me the tickets associated across all users (not a default V4 option, but an addon provided by Kayako). Searching for a user will bring up their org as well, but still no list of tickets, including for the user.