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username or password is incorrect

Discussion in 'Developing, APIs and extending' started by Frans William, Jun 7, 2016.

  1. Frans William

    Frans William New Member

    Hello everyone,

    I try to integrate Kayako in SharePoint online.

    I am testing Staffapi on https://www.hurl.it/ with my Username and Password from Kayako.

    The follow settings have I filled in:
    Destination: POST http://servicedesk.domain.nl/staffapi/index.php?/Core/Default/Login
    Authentication: Basic

    Then I press Launch Request

    Then it gaved the following error:

    <?xml version="1.0" encoding="UTF-8"?><kayako_staffapi><status>
    <![CDATA[-1]]>
    </status><error>
    <![CDATA[Username or password is incorrect]]>
    </error></kayako_staffapi>

    Does anybody knows the solution?

    Thanks in Advance!

    Frans William Schraal
     

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