Users cant set ticket type

Discussion in 'Using your helpdesk' started by WHOISIT, Aug 2, 2012.

  1. WHOISIT

    WHOISIT New Member

    When users submit the new tickets they havent field to select ticket type, why?
     
  2. Gary McGrath

    Gary McGrath Staff Member

    Hi there,

    In the admin CP, if you goto templates, groups, open the relevant group ( such as the default group ).
    In the settings:tickets tab, change "Prompt for Ticket Type?" to yes

    Gary
     
  3. WHOISIT

    WHOISIT New Member

    Thank you a lot! Thats right.

    Now another problem. Users can change ticket status, our stuff set "closed", and after this usercan set "open" >_>. How to disable it?

    In Admin CP > Users > Manage User Groups > Registred (only Registred can create tickets) already "Can Change Ticket Properties"=no, but isnt help :S
     
  4. Gary McGrath

    Gary McGrath Staff Member

  5. WHOISIT

    WHOISIT New Member

    Thank you a lot! I love you so, Gary.

    You are my personal angel :)

    PS: no, i'm not gay
     
  6. Gary McGrath

    Gary McGrath Staff Member

    your welcome :)

    Gary
     

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