Users cant set ticket type

Discussion in 'Using your helpdesk' started by WHOISIT, Aug 2, 2012.

  1. WHOISIT New Member

    When users submit the new tickets they havent field to select ticket type, why?
    WHOISIT, Aug 2, 2012
    #1
    • Kayako Staff

    Gary McGrath Kayako Staff

    Hi there,

    In the admin CP, if you goto templates, groups, open the relevant group ( such as the default group ).
    In the settings:tickets tab, change "Prompt for Ticket Type?" to yes

    Gary
    Gary McGrath, Aug 3, 2012
    #2

  3. WHOISIT New Member

    Thank you a lot! Thats right.

    Now another problem. Users can change ticket status, our stuff set "closed", and after this usercan set "open" >_>. How to disable it?

    In Admin CP > Users > Manage User Groups > Registred (only Registred can create tickets) already "Can Change Ticket Properties"=no, but isnt help :S
    WHOISIT, Aug 3, 2012
    #3
    • Kayako Staff

    Gary McGrath Kayako Staff

    Gary McGrath, Aug 3, 2012
    #4

  5. WHOISIT New Member

    Thank you a lot! I love you so, Gary.

    You are my personal angel :)

    PS: no, i'm not gay
    WHOISIT, Aug 3, 2012
    #5
    • Kayako Staff

    Gary McGrath Kayako Staff

    your welcome :)

    Gary
    Gary McGrath, Aug 3, 2012
    #6

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