Discussion in 'Using your helpdesk' started by WHOISIT, Aug 2, 2012.
When users submit the new tickets they havent field to select ticket type, why?
In the admin CP, if you goto templates, groups, open the relevant group ( such as the default group ).
In the settings:tickets tab, change "Prompt for Ticket Type?" to yes
Thank you a lot! Thats right.
Now another problem. Users can change ticket status, our stuff set "closed", and after this usercan set "open" >_>. How to disable it?
In Admin CP > Users > Manage User Groups > Registred (only Registred can create tickets) already "Can Change Ticket Properties"=no, but isnt help :S
You will need to edit your client side template for that ( admin cp, templates ). this topic covers the changes needed
Thank you a lot! I love you so, Gary.
You are my personal angel
PS: no, i'm not gay
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