Using template tags in notifications...

Discussion in 'Using your helpdesk' started by Jason Awbrey, Aug 10, 2012.

  1. Jason Awbrey

    Jason Awbrey New Member

    I'm working on creating work flows and in them I want to send a notification. In the notification I'm wondering if it's possible to use some sort of language that I have seen in templates like "<{$_ticketPost[creator]}>", to pull information in from the ticket that the workflow is being applied.

    Is this possible? Does anyone know of a reference for these kind of tags?
  2. Gary McGrath

    Gary McGrath Kayako Staff Staff Member

    Hi there,

    I am afraid I do not think what your looking to do is possible without editing the raw base files, as workflows do not use the template system at all, and therefore you would need to write in code what values you wished to look up upon running the workflow

    Gary
  3. jeby

    jeby New Member

    This would be a great feature if it can be added at some point. I was looking for the same thing.

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