1. The forum you are viewing relates to Kayako 3, which reached end of life in 2012. Please be aware that a lot of information relating to features, sales and the roadmap in the Kayako 3 forums is now outdated or defunct (i.e. plain wrong!).

    If unsure about anything, please create a new thread or contact us.

    You can visit the main forums for the latest Kayako here.

V3 Support

Discussion in 'Kayako 3 Forums' started by mediaatt, Jun 12, 2012.

  1. mediaatt

    mediaatt Member


    I have a ful V4 licence and my V3 licence (monthly) has expired and I have yet to get to the move to V4.

    I have raised a support ticket but have not got a responce on how we can resolve my issue - can anyone help me ???

    I have no access to my V3 support desk which is not ideal as I run a support business - I would have thought the key file would have been backwardly compatabile ???

    No response from support for over 5 hours is not great either... am at a loss at what to do !!

  2. Jamie Edwards

    Jamie Edwards Chief Limey Staff Member

    Hi Rich

    They keys are not backwards compatible - a Kayako 3 key is different to a Kayako 4 key. Sat is your ticket ID? You should have had a response by now.

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