1. This sub-forum relates to Kayako 3, which is now end-of-life. Please be aware that a lot of information relating to features, sales and the roadmap in the Kayako 3 forums is now outdated or defunct (no longer applicable).

    If unsure about anything, please create a new thread or contact us.

    You can visit the main forums for the latest Kayako here.

V3 Support

Discussion in 'SupportSuite, eSupport and LiveResponse' started by mediaatt, Jun 12, 2012.

  1. mediaatt Member

    Guys

    I have a ful V4 licence and my V3 licence (monthly) has expired and I have yet to get to the move to V4.

    I have raised a support ticket but have not got a responce on how we can resolve my issue - can anyone help me ???

    I have no access to my V3 support desk which is not ideal as I run a support business - I would have thought the key file would have been backwardly compatabile ???

    No response from support for over 5 hours is not great either... am at a loss at what to do !!

    Rich
    mediaatt, Jun 12, 2012
    #1
    • Kayako Staff

    Jamie Edwards Chief Limey

    Hi Rich

    They keys are not backwards compatible - a Kayako 3 key is different to a Kayako 4 key. Sat is your ticket ID? You should have had a response by now.
    Jamie Edwards, Jun 12, 2012
    #2

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