1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

    Find out more.

  2. The forum you are viewing relates to Kayako Classic. If you signed up or upgraded to the new Kayako (after the 4th July 2016), the information in this thread may not apply to you. You can visit the forums for the new Kayako here.

V4 Big Screen Ticket Monitoring

Discussion in 'Apps and modifications' started by DeanV, Feb 9, 2011.

  1. jlc

    jlc Established Member

    How do we change Client Organization to actual client submitting the ticket?
  2. Torbjörn S.

    Torbjörn S. Reputed Member

    How is this done. the only thing my tpl file is saying is this: <{$_rawHTML}>
    Nothing more. is there anywhere else this setting can be found?
  3. DeanV

    DeanV Established Member

    I dont currently have an option for the user name of who submitted the ticket but if you want a quick and dirty way to change it untill I add this option you can do so by opening this file:
    on line 149 change it from:
    $_DBCol = "IFNULL(O.organizationname,'<i>No Organization</i>')";
    $_DBCol = "IFNULL(U.fullname,'<i>No User</i>')";
    That should get you the user's name that submitted the ticket rather than their organization name and I will look into adding the user's name as another column option.

    How i change it is i open the file using Notepad++, in Notepad++ at the top there is a menu called Encoding I open that menu and select the "Convert to UTF-8" then save the file and it should be good to go.
  4. crazee

    crazee Member

    Great work Dean!

    I do have a request though, could you please make any part of the listing, such as the subject or ticket id click-able. I would love to be able to click on part of the listing and have the ticket open in a new page or tab. Thanks
  5. crazee

    crazee Member

    I finally had a chance to dig into this myself and added the link and link icon to the Ticket ID so it opens in a new window/tab.

    In __modules/ticketlist/library/List/class.SWIFT_List.php , directly before the line
    else if($key == 'priorityid' || $key == 'isescalated')
    I added the following
     else if($key == 'ticketid')
    $_col '<a href="'.$this->Settings->Get('general_producturl').'staff/index.php?/Tickets/Ticket/View/'.$_col.'" target="_blank"><img src="' SWIFT::Get('themepathimages') . 'icon_newwindow_gray.png' '" align="absmiddle" border="0" /></a> '.$_col;
  6. touficjohn

    touficjohn Member

    I'm having a problem with the settings not appearing at all in my setup.
    I copied all the right files to the right directories, installed the module from the Admin CP and as mentioned in you first post am not able to access the settings via Settings-> TicketList, but when I click TicketList from the top bar the Settings option just doesn't appear.

    Is there a link that can manually get me to the settings page?

    I've rebuilt the cache, I've restarted the webserver, used different browsers. No dice.

    Using, Kayako 4..01.204 and TicketList 1.3.

    Screenshot attached.

  7. DeanV

    DeanV Established Member

    hmm that is very strange, the only time that has ever happened to me rebuilding the cache resolved it.

    You could try this to make sure it's also not a browser cache issue. On the dashboard use Ctrl + F5 that will force the browser to re-download everything.

    As for the manual link you can use this and it should get you to the settings page:
  8. jlathrop

    jlathrop New Member

    Installed very quick and works great... One problem, all tickets show-up under "Overdue Tickets" but when you look at the ticket, its not overdue... Thoughts?
  9. DeanV

    DeanV Established Member

    the only thoughts I can think on this would be that in the settings for this module the overdue time is shorter than your actual overdue time.

    To check this log into the Admin CP -> Ticket List -> Settings and look for the overdue time setting and see if it needs to be updated.
  10. Is it possible to add sound notification feature for new tickets ?
  11. Jeremym87

    Jeremym87 Established Member

    We love this add-on! we have it on our bigscreen in our NOC we would like a flashy alert or even a sound for a new ticket.

    Thanks for the hard work!
  12. pol67

    pol67 Reputed Member

  13. cenourinha

    cenourinha Member

    I installed it and then when i tried to reach the Settings page, the "Ticket List" tab doesn't load anything. If i try to open "/staff/index.php?/ticketlist/TicketList/RenderStandalone" i get this error:

    Parse error: syntax error, unexpected T_STRING in /home/webtugap/public_html/suporte/__modules/ticketlist/staff/class.Controller_TicketList.php on line 1
  14. bwakefield

    bwakefield Member

    I have just installed this, and am really impressed with it, would be great though if we could display the name of the person who actually submitted the ticket as well :)

    Best regards,
  15. Carl Silver

    Carl Silver Reputed Member

    a small feature request - is it possible to get over due rows flashing? :)
  16. rvgulik

    rvgulik Member

    Great work Dean!! Have one small problem, how can i change the layout of the ticketlist? If i go to the ...../ticketlist/RenderStandalone then the headers are centered and i want them to align to the left.
    Also it is possible to have a smaller font then 10pt or is possible to use instead of pt, px?
  17. jmwebguy

    jmwebguy Established Member

    I really like this but it's still requiring I login when I go to Full screen mode. I saved that link on my Favorites and when I go to it first thing in the morning, it makes me login. Any ideas?
  18. jmwebguy

    jmwebguy Established Member

    Dean hasn't been on since October. Has anyone gotten this to work in Full Screen mode without needing to login at all?
  19. Xeserve

    Xeserve Established Member

    I just upgraded kayako to .750 and I reinstalled the module exactly as listed in the instructions but when I click the ticket list in either admin or staff section it doesn't load the sub-menu to click anything.

  20. ZystemsK

    ZystemsK Established Member

    I'm honored that someone decided to keep this alive. I wish we still used Kayako so that I could continue to create mods for it, I loved that aspect of it.

Share This Page