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Variables in macros for Kayako!

Discussion in 'Marketplace' started by KayakoSolutions, Mar 21, 2014.

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Would you appriciate variables in macros for Kayako?

  1. Yes

    100.0%
  2. No

    0 vote(s)
    0.0%
  1. KayakoSolutions

    KayakoSolutions Established Member

    Dear forum users!

    I'm doing a bit of a social/demand survey and here's what I want to ask you about:

    Would you be interested in variables in macros for Kayako?

    Thank you!
     
  2. Yaron Guan-Golan

    Yaron Guan-Golan New Member

    Please make sure to include custom variables as well
     
  3. Alex Saavedra

    Alex Saavedra Member

    +1
    This feature is urgently needed. Almost every other ticketing system out there supports variables in replies, signatures, and alike. It should be able to invoke session variables (Staff first name, language), native ticket fields (ID, Owner, Status), and of course Custom Fields as well. Much-much-much needed.

    Alex Saavedra
     
    Alex_s likes this.
  4. alvaro.madrid

    alvaro.madrid Established Member

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