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Visitor/chat alerts info changed; GeoIP

Discussion in 'Kayako Desktop' started by masterctrl1, Sep 16, 2011.

  1. masterctrl1

    masterctrl1 Kayako Guru

    The vistor alert pop-up from the system tray indicates IP, Country, Referrer.
    Is there an easy way to append City, Region to the Country line or replace Country with City, Region?
    How about add City/Region to chat alert pop-up below the question line?
    Any chance this info is being controlled by a template in Admin CP?
  2. supp2

    supp2 Member

    if not purchased。。livechat application does not show up visitor country, city, areas? is this it?
  3. masterctrl1

    masterctrl1 Kayako Guru

    GeoIP is included in standard Kayako package.
    I was hoping for a way to control what appears in the desktop alert as we need City, Region to quickly determine time zone.
  4. supp2

    supp2 Member

    Why our site deployed SSL certificate, OnSite does not take

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