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Warning mkdir(): No such file or directory (./__swift/thirdparty/SwiftMailer/classes/SwiftMailer/Key

Discussion in 'Using Kayako Classic' started by Muhammad Waqas, Jun 23, 2018.

  1. Muhammad Waqas

    Muhammad Waqas New Member

    whenever any ticket is replied i am getting the below error , I tried my level best to solve with this information yet i am failing

    mkdir(): No such file or directory (./__swift/thirdparty/SwiftMailer/classes/SwiftMailer/KeyCache/DiskKeyCache.php:277)

    I performed following steps
    1 ) Check Email Parser > Email Queue > open the Mail account > verify Account it gives all green checks
    2) i went to cpanel > file manager > updated the file permission > 755 >
    3) updated folder permission
    4) Access WHM > Security Center > PHP open_basedir Tweak >uncheck the option > PHP open_basedir security will be disabled for all domains.
    5) check safemode option as well

    still my problem is same
  2. Muhammad Waqas

    Muhammad Waqas New Member

    I check /tmp and found to be (700) I updated it to (777)

    It is hosted on my own server with full WHM and root access

    Things I attempted

    I uncheck the open_basedir as well , as per the google search , snapshot attached

    diskusage space is not above 50% - Snapshot attached

    I give the same permission to KeyCache folder to ( 755) and DiskKeyCache to (755) as well

    I also cross check mail queue - snapshot attached

    Still the problem remains same as it is

    Attached Files:

  3. bear

    bear Kayako Guru

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