1. Welcome to the feedback forum. Here's some tips for giving your suggestions the best shot:
    • Search before posting: See if someone else has already posted your suggestion. If you add your support to an existing, you're more likely to bubble up the request.
    • Keep one suggestion to one thread: Try not to club lots of different suggestions together in one thread. Otherwise, people will get confused about what they're voting for and we might miss your feedback.
  2. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

    Find out more.

  3. The forum you are viewing relates to Kayako Classic. If you signed up or upgraded to the new Kayako (after the 4th July 2016), the information in this thread may not apply to you. You can visit the forums for the new Kayako here.

We are looking for feedback!

Discussion in 'New Support Site Feedback' started by Gary McGrath, Jan 18, 2016.

  1. sallebasjan

    sallebasjan Established Member

    Isn't then better to share the progress at a much faster iteration, so that we can give feedback as you go? We're up on 3months after the latest public alpha release and given the amount of feedback you got, you basically had to re-design the whole thing... what happens if the next alpha isn't up to par with what we expect/need and you have to do the whole thing over again.

    Sorry, but if you want the community involved in the progress of this you have to keep us more involved than what you have been.

    On another note... has there been any progress on to the licensing aspect of the new release? Will v3 (download) customers be able to upgrade to this new release without affecting the licensing they already have or are we forced to go to a per agent based licensing model?

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