anyone done a module for this by any chance ? I actually contacted these guys for a quote to make this module http://www.kayako-solutions.com aka www.holbi.co.uk And was rather shocked to be told this:- We never give the IP to the client. Under our terms the IP belongs to us and the client gets a non-exclusive license to use the solution however they like it except for competing with us. I found this rather unusual, but if that is they way the work then fine, but it was the ultimatum they then gave me that really shocked me. If client is not happy with it - we would not be able to develop the module for him and will not sell it to him in the future. " some would call that blackmail.