1. The forum you are viewing relates to Kayako 3, which reached end of life in 2012. Please be aware that a lot of information relating to features, sales and the roadmap in the Kayako 3 forums is now outdated or defunct (i.e. plain wrong!).

    If unsure about anything, please create a new thread or contact us.

    You can visit the main forums for the latest Kayako here.

Why is the reply address wrong?

Discussion in 'Email piping' started by Triexa, Oct 8, 2007.

  1. Triexa

    Triexa New Member

    I sent an email to tickets@support.triexa.com which is piped to a program

    The ticket was created properly and I got an e-mail sent to notify me, at sales@triexa.com. When I click on reply though, it wanted to send it to sales@triexa.com:


    GMail's "show original" option from the notice email has this:

    any ideas why when I want to reply via email to the ticket it wants to send to sales@triexa.com?
  2. Triexa

    Triexa New Member

    Also, from the admin screen this is the mail queue:
  3. supportskins

    supportskins Kayako Guru

    Seems lilke a misconfiguration issue. I suggest you contact Kayako Support from the Members Area and they shall look into your email piping setup and email parser configuration.
  4. astounding

    astounding Member

    UPDATE: Resolved. My Bad.

Share This Page